Refund Policy

The short version

• Seven days to change your mind, provided you have not opened any paid course content.
• Once you open paid content, the material has been delivered and the purchase is final.
• Unscheduled in-person clinical days can be refunded separately, at their fair value.
• If we cancel something, you get your money back in full.

1. Seven day cooling off, before access

You may cancel any purchase and receive a full refund within seven calendar days of the payment, provided you have not opened any lesson, quiz or other material that the purchase unlocked.

Our platform records which lessons you have opened. That record is what determines whether this clause applies. The free Client Home Guide chapter and the orientation module are outside the paid content, so reading them does not affect your right to cancel.

To cancel, write to contact@magicpostop.com from the address on your account, with the purchase reference from your confirmation page. We process approved refunds within five business days, to the original payment method. Your bank may take a further few days to show it.

2. After access, purchases are final

Once you have opened paid course content, the thing you bought has been delivered in full and it cannot be returned. From that point the purchase is final and we do not offer refunds, including where:

• you have changed your mind, or your circumstances have changed;
• you have not found time to work through the material;
• you did not pass a quiz; or
• you have discovered that your local rules require a licence you do not hold. Confirming what applies where you practise is your responsibility, and we set that out plainly before purchase in our scope of practice notice.

3. In-person clinical days

The Certified Practitioner (Hybrid) tier at $2,500 combines online material with two days of in-person clinical training.

• If you have accessed the online material but your clinical days have not yet been scheduled, you may cancel the clinical component and receive a refund of the difference between the two tiers, which is currently the hybrid price less the online theory price.
• Once clinical dates are confirmed with you, they can be rescheduled once at no cost with at least 14 days' notice.
• Cancellation with less than 14 days' notice, or non-attendance, forfeits the clinical component. We hold a room, an instructor and a cohort place for you.
• If we cancel or reschedule a clinical date, you may take the next available cohort or receive a full refund of the clinical component, whichever you prefer.

4. Business Mentorship

The Business Mentorship add-on is refundable in full until the first call takes place. Once the first call has happened it is non-refundable, and unused hours do not expire.

5. If we get it wrong

If you were charged twice, charged the wrong amount, or charged for something you did not buy, tell us and we will refund it in full. That is a billing error, not a refund request, and no time limit applies.

If the platform is unavailable for a prolonged period and we cannot restore your access, we will refund the unused portion of what you paid.

6. Chargebacks

If something has gone wrong, contact us first. We would rather resolve it directly than through a card network. Raising a chargeback while a purchase is in good standing may result in your account being suspended and any certificate issued under it being revoked.

7. Your statutory rights

Nothing in this policy limits any right you hold under the consumer law of your place of residence. Where local law grants a longer or broader right of cancellation, that law prevails.

This policy sits alongside our Terms of Service.